BuildBaseKit policy
Refund Policy
BuildBaseKit sells downloadable source-code products. Because access cannot normally be revoked after delivery, purchases are generally final, with limited exceptions described below.
Effective · Last updated
Contact: hello@buildbasekit.com
Digital purchases are normally final
A digital source-code purchase is normally final once access to the purchased files has been delivered through the purchase channel.
When a refund may be considered
- a duplicate charge for the same product and purchaser
- the purchased files cannot be delivered through the original purchase channel
- a material defect in the unmodified product that support can reproduce but cannot reasonably resolve
A qualifying situation allows BuildBaseKit to review the request; it does not create an automatic refund.
Situations not normally eligible
- change of mind after source access has been delivered
- lack of the Java, Spring Boot, database, cloud, or deployment knowledge required to use the product
- custom requirements or integrations not included in the product description
- failure to review the documented compatibility or setup requirements
- issues caused by substantial modification, unrelated application code, or third-party services
How to request a review
Email hello@buildbasekit.com with the purchase email, order or receipt information, product name, and a clear explanation of the issue. For a claimed defect, include reproducible steps and relevant non-sensitive error details.
Payment processor rules
Purchases currently processed through Gumroad may also be subject to Gumroad or payment-provider rules. BuildBaseKit may need to process an approved refund through the original payment channel.
See the Support & Updates Policy for the assistance available before requesting a defect-based refund.