Support & Updates Policy

Included support

• product setup questions based on the included documentation
• clarification of documented configuration and included features
• reproducible defects in the unmodified product
• reasonable assistance through hello@buildbasekit.com

Support may ask for the product version, purchase information, reproduction steps, configuration with secrets removed, and relevant error output.

Support not included

• custom feature development or full project implementation
• architecture consulting or product-specific design decisions
• deployment management or ongoing operations
• debugging unrelated application code
• third-party service issues outside the documented integration
• heavily modified versions where the issue cannot be reproduced in the original product

Response commitment

Support is provided on a reasonable best-effort basis. No guaranteed response-time or resolution-time service-level agreement applies unless one is explicitly purchased or stated in a separate written agreement.

Product versions and updates

• a purchase includes the product version available at checkout
• bug fixes and minor improvements for the purchased major version may be delivered through the original purchase channel
• future updates are not guaranteed on a fixed schedule
• major new versions or separately released products may require another purchase
• security or compatibility updates are provided at BuildBaseKit’s discretion unless another commitment is explicitly published

Contact and related policies

Send support requests to hello@buildbasekit.com. Include enough detail to reproduce the problem without sharing secrets or production credentials.

Product use and purchase outcomes are also governed by the Product License and Refund Policy.