Support & Updates Policy

Paid product support

• documented setup clarification
• clarification of documented configuration and included product scope
• reproducible defects in the unmodified product
• product-specific questions within the documented scope

Support may ask for the product version, purchase information, reproduction steps, configuration with secrets removed, and relevant error output.

Free and open-source products

Support for free and open-source products is primarily provided through the product documentation, GitHub issues, and GitHub discussions where available. Private email support is not guaranteed for general free-product questions.

Email remains appropriate for security, privacy, purchase or commercial questions, and matters that should not be posted publicly.

Support not included

• custom feature development or full project implementation
• consulting, custom architecture work, or product-specific design decisions
• deployment management or ongoing operations
• debugging unrelated application code
• third-party service issues outside the documented integration
• heavily modified versions where the issue cannot be reproduced in the original product

Response commitment

Support is provided on a reasonable best-effort basis. No guaranteed response time, resolution time, or service-level agreement applies unless a separate written commitment explicitly states otherwise.

Product versions and updates

• a purchase includes the product version available at checkout
• bug fixes and minor improvements for the purchased major version may be delivered through the original purchase channel
• future updates are not guaranteed on a fixed schedule
• major new versions or separately released products may require another purchase
• security or compatibility updates are provided at BuildBaseKit’s discretion unless another commitment is explicitly published

Support for superseded, significantly outdated, or heavily modified product versions is not guaranteed.

AuthKit-Pro purchases include future AuthKit-Pro updates that BuildBaseKit releases through the same Gumroad product. This does not promise a release schedule, specific future features, a maintenance period, guaranteed security updates, continued development, or a support response time.

Contact and related policies

Send eligible paid-product support requests to hello@buildbasekit.com. Include enough detail to reproduce the problem without sharing secrets or production credentials.

Report potential vulnerabilities privately through the Security page. Product use and purchase outcomes are also governed by the Commercial Product License and Refund Policy.